Shipping Policy
FREE Shipping all over the USA.
Thank you for shopping at VentaPak. Following are the terms and conditions that constitute our Shipping Policy.
Processing time:
Orders are processed within 2-3 business days. If we are experiencing a high volume of orders, shipment may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipping rates & delivery estimates:
Shipping is free in the USA. We ship by USPS. Delays are possible especially during this time.
Shipment to P.O boxes or APO/FPO addresses:
VentaPak ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
What happens if my order gets stuck or lost in the mail?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
When the FREE Shipping is not Applicable:
Cancelling items, combining orders, or changing the shipping address, speed, or preference might affect the order’s eligibility for Free Shipping.
Shipment confirmation & Order tracking:
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes:
VentaPak is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibilities of the customer (tariffs, taxes, etc)
Damages:
VantaPak Is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Change in Policy:
Ventapak reserves the right to change or discontinue Free Shipping at any time.
International Shipping Policy:
We currently do not ship outside the U.S.